Find and Hire Refund Policy
Last Updated: 07.06.2023
Thank you for using Find and Hire’s Part-Timer Job Posting and Ads services. We are committed to providing quality products and services to our employer account users. If you are not entirely satisfied with your purchase, we’re here to help. Below is our refund policy to guide you through the process.
1. Calculation of Refunds
For Part-Timer Job Posting:
- Cancellations Within 12 Hours of Posting Activation
- Refund Amount: 100% of the total posting fee
- Applies only if the cancellation request is made within 12 hours from the time the posting was activated.
- Cancellations Within 25% of the Posting Period
- Refund Amount: 80% of the total posting fee
- Calculated based on the total duration of the posting period.
- Example:
- For a week posting, cancellations made within the first 2 days qualify for an 80% refund.
- For a two-week posting, cancellations made within the first 4 days qualify for an 80% refund.
- Cancellations Within 50% of the Posting Period
- Refund Amount: 50% of the total posting fee
- Applies to cancellations made after 25% but before 50% of the total posting period has elapsed.
- Example:
- For a week posting, cancellations made between 2 days and 4 days qualify for a 50% refund.
- For a two-week posting, cancellations made between 4 days and 7 days qualify for a 50% refund.
- Cancellations After 50% of the Posting Period
- Refund Amount: No refund
- Once more than half of the posting period has passed, cancellations are ineligible for any refund.
For Advertisement Posting:
Refunds may be granted under the following circumstances only:
- Technical Errors: If advertisements fail to display due to server or platform errors attributable to Find and Hire.
- Non-Delivery: If the advertisement campaign does not run as scheduled or agreed upon.
- Unauthorized Transactions: If payment was made without the advertiser’s authorization, subject to verification.
2. Calculation of Posting Period
The posting period is calculated from the time of activation until the designated expiration date. Refund percentages are determined based on the elapsed time at the moment the cancellation request is submitted.
3. Non-Refundable Items
Certain posting services are not eligible for a refund, including:
- Job Postings Cancellation: Requested after 50% of the posting period.
- Advertisement Postings Cancellation: Refunds will not be issued in the following cases:
- Customer Changes: If the advertiser requests changes to the campaign after it has been posted.
- Performance Issues: Refunds will not be provided for lower-than-expected performance (e.g., clicks, impressions, or conversions) unless a specific guarantee was provided in writing.
- Policy Violations: If the advertisement is suspended or terminated due to violations of our advertising guidelines or applicable laws.
4. Refund Process
To request a refund, please follow these steps:
- Contact Us: Reach out to our customer service team at contactus@findandhirellc.com or use the Contact Us page and provide your order details.
- Processing the Refund: Once we receive your refund request and inspect the case, we will process your refund. This can take up to 2-3 business days.
5. Refund Notification
Once your refund has been processed, you will receive a confirmation email or notification. If you do not receive confirmation within the specified timeline, please contact us immediately.
6. Refund Methods
Refunds will be issued using the original payment method:
- Credit Card Payments: Allow 7-10 business days for processing.
- PayPal Payments: Refunds will appear within 5-10 business days in your PayPal account.
- Bank Transfers: Processing may take up to 5-10 business days.
7. Late or Missing Refunds
If you haven’t received a refund within the expected timeframe:
- Check with your bank or payment provider; it may take some time for the refund to be officially posted.
- Contact Us: Email us at contactus@findandhirellc.com, and we’ll assist you further.
Important Notice: Refund delays caused by credit card issuers or financial institutions are beyond the control of Find and Hire. We recommend contacting your card issuer for further details on their refund processing timelines.
8. Contact Us
If you have any questions or concerns about our refund policy, please get in touch:
- Email: contactus@findandhirellc.com
- Address: 1007 North Orange St, 4th Floor Suite, Wilmington, DE 19801
9. Amendments to This Policy
Find and Hire reserves the right to amend this refund policy at any time. Changes will be communicated through updates on our website, with the effective date clearly stated.
Thank you for using Find and Hire. We appreciate your business and strive to ensure your satisfaction.
